quality of life
in decision making and service improvement
How people think
We now realise that intuition, emotional feelings, understanding of
others, physical sensations, reasoning, and new ideas, are profoundly interlinked.
This day long workshop explores the lessons, the implications for
how we see ourselves, and how to use this knowledge to make better
Not to be missed
How to develop a valid questionnaire
This hands-on workshop provides both theory and practice in
developing valid questionnaires,
Participants are welcome to bring current questionnaires to be
developed or improved during the workshop
'No amount of statistical manipulation after the fact can
compensate for poorly chosen questions; those that are badly worded, ambiguous,
irrelevant, or even worse not present' (Streiner and Norman, 1995)
'Measuring patient-centred outcomes'
Measuring Health-related Quality of Life, Health Status, and Patient Satisfaction
'How to evaluate
trains participants to evaluate and/or develop programs in health,
human services, & aged care
mailing list to be advised of future workshops
outcomes and health-related quality of life measurement Sydney NSW Australia
O’Connor & Associates or ROA
consultants specialising in improving decision making in healthcare and
human service industries.
Technical adviser to the World Bank, consultant
in Outcomes Research
and Situational Analysis for Policy for the WHO,
invited rapporteur on
Quality of Life Measurement for the UK Economic & Social Research
invited referee for the U.K. National Co-ordinating Centre for
Research Capacity Development.
He has also been a Conjoint
Associate Professor at the School of Public
Health and Community Medicine, University of New South Wales, and member of Brain Sciences UNSW.
Rod has a PhD in cognitive science (Monash University) and training in
health economics (Monash University & University of Melbourne), health
outcomes measurement (Harvard School of Public Health), and modern
measurement methods (University of Illinois at Chicago).
His book ‘Measuring Quality of
Life in Health’ was published by Elsevier/
Churchill Livingstone U.K. in 2004, and is
currently completing a book on 'How people think'.
apply the methods and insight of cognitive and behavioural science to
develop improved programs and decision systems.
are conducted by ROA in areas
critical to service improvement. These are provided directly to
client organisations as well as in association with bodies such as the
Australasian College of Health Service Management
Workshops provide training in improving
patient-centred outcomes measurement (including HQoL), development and evaluation of programs
(including data linkage),
and questionnaire design.
executive advisory service
available to anyone who
feels they may benefit from one-to-one guidance
in any of the workshop areas. Please contact Rod O'Connor if you might be interested
in this option.
90 projects in
evaluation have been completed by
Agencies assisted and examples of projects include the World Health
Organisation (outcomes measurement; policy analysis), The World Bank (quality improvement of healthcare), GlaxoSmithKline
(strategic planning of clinical research),
Commonwealth of Australia (disability
assessment, mental health needs forecasting),
Malaysian Ministry of Health (acute hospital planning),
the Australian Bureau of Statistics
(assessing healthcare needs),
and Canteen (evaluation of psycho-social support needs for adolescents
Performance measures have been constructed in areas as diverse as disability assessment (the
Disability Support Pension for DSS Australia), Aboriginal health
infrastructure funding (for ATSIC and the Commonwealth of Australia),
medication compliance (GSK), and
home-carer burden (SA domicilary care)
have been active in Australia since 1988,
S.E.Asia 1991, East Asia 1998, South America 2000, the Pacific 2001,
and P.R.China 2006
Click 'Site Contents'
Cognitive Task Analysis
Client QoL and Satisfaction
in project improvement
and decision making
Program Evaluation, Planning
Naturalistic decision making
Data base development
ABN 73 240 595 586
Tel: +61-2-9555 9916
Mob. 0413 60 70 73
2003 Rod O'Connor & Associates
All rights reserved.
Measuring Quality of
Assessing Need, Demand